Disabled Access
In common with the rest of the rail industry, we are working hard
to ensure that the train service is accessible for all people in
the community. We are happy to welcome on board all members of the
communities that we serve, and if you have any issues then we are
more than happy to help. This page outlines how common disabilities
are currently catered for on the Marston Vale Line at each of our
stations.
If you have any mobility issues and require assistance, we firstly
recommend that you contact London Midland on 0845 602 4277 prior to
your journey, so that we can do all we can to help you.
Step-Free Access
All
Marston Vale trains carry an access ramp on board, enabling people
who require step-free access to get on and off the platforms.
Simply signal to the conductor that you require assistance. Due to
space in the doors, buggies are difficult to accommodate, although
it is no impossible.
Bedford: Booking Office is accessible via ramp to street
level. All platforms are accessed via lifts.
Bedford St Johns: A ramp provides access to the Melbourne
Street Car Park, but at a gradient that does not meet current
standards. Disabled users are advised to use Bedford station
instead.
Kempston Hardwick: Ramps provide access to the road from
both platforms, but at a gradient that does not meet current
standards.
Stewartby: Ramps provide access to the road from both
platforms. Only Bletchley-bound platform meets current gradient
standards.
Millbrook: Ramps provide access to the road from both
platforms, but at a gradient that does not meet current
standards.
Lidlington: Ramps provide access to the road from both
platforms. Only Bletchley-bound platform meets current gradient
standards.
Ridgmont: Ramps provide access to the road from both
platforms, but at a gradient that does not meet current
standards.
Aspley Guise: Ramps provide access to the road from both
platforms. Only Bletchley-bound platform meets current gradient
standards.
Woburn Sands: Ramps provide access to the road from both
platforms, but at a gradient that does not meet current
standards.
Bow Brickhill: Ramps provide access to the road from both
platforms, but at a gradient that does not meet current
standards.
Fenny Stratford: Ramp provides access to the road. Gradient
meets current standards.
Bletchley: Platform 6 is not step-free accessible.
Assistance is required to cross the lines to Platform 5, where
step-free access is provided to all other platforms and the booking
hall via lifts.
Blind or Partially Sighted
Bedford: Assistance can be given by station staff
for people who are blind or partially sighted. No tactile paving on
the platforms. Announcements are made during significant
disruptions.
Bedford St Johns: No tactile paving on the platform.
Assistance can be given by the conductor for getting on and off the
train. Announcements are made during significant disruptions.
Disabled users are advised to use Bedford station instead.
Kempston Hardwick: No tactile paving on both platforms.
Assistance can be given by the conductor for getting on and off the
train. Announcements are made during significant disruptions.
Stewartby: No tactile paving on both platforms. Assistance
can be given by the conductor for getting on and off the train.
Announcements are made during significant disruptions.
Millbrook: Tactile paving on both platforms. Assistance can
be given by the conductor for getting on and off the train.
Announcements are made during significant disruptions.
Lidlington: No tactile paving on both platforms. Assistance
can be given by the conductor for getting on and off the train.
Announcements are made during significant disruptions.
Ridgmont: No tactile paving on both platforms. Assistance
can be given by the conductor for getting on and off the train.
Announcements are made during significant disruptions.
Aspley Guise: No tactile paving on both platforms.
Assistance can be given by the conductor for getting on and off the
train. Announcements are made during significant disruptions.
Woburn Sands: No tactile paving on both platforms.
Assistance can be given by the conductor for getting on and off the
train. Announcements are made during significant disruptions.
Bow Brickhill: No tactile paving on both platforms.
Assistance can be given by the conductor for getting on and off the
train. Announcements are made during significant disruptions.
Fenny Stratford: No tactile paving on platform. Assistance
can be given by the conductor for getting on and off the train.
Announcements are made during significant disruptions.
Bletchley: Assistance can be given by station staff for
people who are blind or partially sighted. No tactile paving on the
platforms. Announcements are made during significant
disruptions.
Hearing Difficulties
Bedford:
Departure boards give real-time passenger information. Hearing
loops installed at ticket office and Train Information
Points.
Bedford St Johns: Timetables shown on the platform. Hearing
loop installed at the Train Information Point.
Kempston Hardwick. Timetables shown on both platforms.
Hearing loop installed at the Train Information Points.
Stewartby: Timetables shown on both platforms. Hearing loop
installed at the Train Information Points.
Millbrook: Timetables shown on both platforms. Hearing loop
installed at the Train Information Points.
Lidlington: Timetables shown on both platforms. Hearing
loop installed at the Train Information Points.
Ridgmont: Timetables shown on both platforms. Hearing loop
installed at the Train Information Points.
Aspley Guise: Timetables shown on both platforms. Hearing
loop installed at the Train Information Points.
Woburn Sands: Timetables shown on both platforms. Hearing
loop installed at the Train Information Points.
Bow Brickhill: Timetables shown on both platforms. Hearing
loop installed at the Train Information Points.
Fenny Stratford: Timetables shown on the platform. Hearing
loop installed at the Train Information Point.
Bletchley: Departure boards give real-time passenger
information. Hearing loops installed at ticket office and Train
Information Points.
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